PCOC – replacement

Description

Please go to your profile and update your address before placing the order. To update the address – Click here

How to Order Card Replacements:

Please follow these steps to order your card replacement (CPS-ECP or Red Cross) online

1. Click on the Register button on the top, right of this page, and reclaim your account as a Returning User. Please make sure to reclaim your existing account and not create a new one. Or Login if you already have a member/student profile in the IT system that launched in November 2019 and skip to step 4.
2. You will have to provide a valid unique email address and create your password.
3. After you have validated your email, you will have to login.
4. Go to My Profile (under your name on the top right) and verify your address and update it if needed, as well as all the other personal information.
5. Proceed to Store Tab – Online Store. On the new page, choose the card you need to order – Click on the “+” sign and proceed to payment. If you are not a member, or if your membership has expired, please choose non-member price.

After the card has been ordered, the process takes 4 to 6 weeks. Note: you will receive a temporary digital card by email.

For any other information or support, feel free to send an email to cartes-cards@cps-ecp.ca

If you didn’t get your card from us, simply look for your profile on Transport Canada’s course provider lookup tool, then contact the provider. Or to order replacement cards from CanBoat / NautiSavoir send a screen shot confirming that you have PCOC in the databank to: cartes-cards@cps-ecp.ca.